CUSTOMER

Quality Management Training Company

CHALLENGE

To streamline ordering process.

Ensure the use of accurate and updated content.

Meet tight delivery timelines.

GOAL

To provide customized and updated training materials and exams within 1-2 weeks of a specific training course.

SOLUTION

To meet the requirements of the customer, Maracle proposed and constructed a proprietary ordering system for the customer. Orders are placed electronically onto the platform which links to the customer’s updated document library to ensure the correct training manual files are submitted for printing. The system produces electronic proofs, order inventory documentation and invoices for the customer and instructors to ensure compliance and accuracy.

RESULT

An independent quality control audit determined Maracle has a 100% fulfillment rate.

The customer’s satisfaction rate among its clients is very high. The reputation of the customer has been greatly enhanced by Maracle’s ability to build and maintain a streamlined ordering and fulfillment system.